Poker hands Terms and Conditions — Know them, understand them, stay safe

1 General Terms & Introduction

Poker hands (hereinafter referred to as the "Platform" or "we") is an international-standard online gaming and betting platform operated at https://pokerhands.vu. These Terms and Conditions govern the relationship between users of the Platform and poker hands.

By registering on poker hands or using the platform, you are automatically deemed to have accepted these Terms and Conditions. If you do not agree to these terms, please do not use the platform.

Poker hands is licensed by an international gaming authority and complies with all applicable laws and regulations. Our goal is to provide players in Bangladesh with a safe, transparent, and enjoyable gaming environment.

2 Account Registration & Management

To play on poker hands, you must create a valid account. You are required to provide accurate and complete information at the time of registration. Providing false or incorrect information may result in account termination.

What you need at registration:

• Full name: Your name exactly as it appears on your National ID or passport.
• Date of birth: You must be 18 years of age or older.
• Active email address or phone number: For contact and verification purposes.
• Payment method details: Mobile Banking, Nagad, or other approved payment methods.

Only one account per person is allowed. Creating multiple accounts is strictly prohibited and may result in all accounts being suspended and funds forfeited.

You are solely responsible for keeping your account login credentials (username and password) confidential. poker hands is not liable for any consequences resulting from sharing your login details with others. If you suspect any unauthorized access to your account, please notify our support team immediately.

3 Eligibility & Age Requirements

To register and play on poker hands, you must meet the following requirements:

• You must be at least 18 years of age.
• You are not a resident of any country or jurisdiction where online gaming is completely prohibited.
• You are of sound mind and capable of making your own decisions.
• You are gaming voluntarily and for entertainment purposes.
• You are not currently under a Self-Exclusion arrangement with poker hands.

Poker hands may request identity documents or other verification materials for age verification at any time. If verification is not completed within the specified timeframe, the account may be temporarily or permanently suspended.

4 Deposits & Withdrawals Policy

Poker hands supports the most popular mobile banking services in Bangladesh. The following rules apply to deposits and withdrawals:

Regarding deposits:

• The minimum deposit amount may vary depending on the payment method.
• Only deposits made from a payment account registered in your own name are accepted.
• Depositing through a third party is strictly prohibited.
• Deposits are generally credited to your account instantly.

Regarding withdrawals:

• Completing KYC (Know Your Customer) verification is mandatory before making a withdrawal.
• Withdrawals can only be processed using the same method used for the original deposit.
• Withdrawals are typically processed within 15 minutes to 24 hours.
• Withdrawals are not permitted until bonus wagering requirements have been met.
• Poker hands reserves the right to temporarily suspend withdrawals in the case of suspicious transactions.

5 Bonus & Promotion Terms

Poker hands offers a variety of bonuses and promotions. Each bonus has its own specific terms, and compliance with those terms is mandatory.

• Wagering requirement: Each bonus has specific wagering requirements that must be met before the bonus or any winnings derived from it can be withdrawn.
• Bonus validity: Each bonus must be used within a specified time frame. Any unused bonus will expire at the end of the validity period.
• One person, one bonus: The same bonus cannot be claimed more than once, and claiming the same bonus across multiple accounts is also prohibited.
• Game dependency: Some bonuses apply to specific games only. Full details will be stated in the terms of each individual bonus.
• Maximum bet limit: A maximum bet limit may apply while a bonus is active.

Poker hands reserves the right to modify, suspend, or cancel any bonus program at any time. Bonus abuse or fraudulent claims will result in account termination and forfeiture of all bonuses.

6 Gaming Rules

Every game on poker hands is governed by specific rules. The general gaming rules are outlined below:

• All game outcomes are determined by a certified RNG (Random Number Generator) and are independently audited by a third party.
• If a game is cancelled due to a technical error, all bets will be refunded.
• If a network disconnection occurs, game outcomes will be determined based on server logs.
• In Live Casino games, the dealer's decision is final.
• RTP (Return to Player) information for each game can be found in the game description.

If you have a dispute regarding the outcome of a game, please notify our support team within 72 hours. Disputes raised after this period will not be accepted.

7 Prohibited Activities

The following activities are strictly prohibited on the poker hands platform. Violations may result in account termination and legal action:

• Collusion: Colluding with other players to gain an unfair advantage.
• Use of bots: Using automated software or bots to play games.
• Bonus abuse: Collecting bonuses through multiple accounts or by providing false information.
• Money laundering: Using the platform for the purpose of money laundering.
• Hacking: Attempting to breach the platform's security systems.
• Use of third-party accounts: Logging into another player's account or selling/transferring accounts.
• False information: Providing false or fabricated information during registration or the KYC process.

8 Account Closure & Suspension Policy

Poker hands reserves the right to close or suspend an account without prior notice in the following circumstances:

• Violation of any clause in the terms and conditions.
• Suspicion of fraud or fraudulent activity.
• Failure to pass age verification or provision of false information.
• Legal directives from the relevant authorities.
• Extended inactivity (no login for more than 12 months).

If you wish to close your account voluntarily, please contact our support team. Withdraw any remaining balance before closing your account. Any remaining bonuses will be forfeited upon account closure.

9 Privacy & Data Protection

Poker hands places the highest priority on protecting your personal information. For full details on how we collect, use, and store your data, please refer to our Privacy Policy available on the page.

• Your personal information is never sold to third parties.
• Information may be shared with authorities when required by law or upon official request.
• All data is protected with SSL 256-bit encryption.
• Requests to correct or delete your information can be submitted through our support team.

10 Limitation of Liability

Poker hands is not liable for:

• Disruptions to gameplay caused by issues with your own internet connection or device.
• Any issues caused by third-party software or services.
• Losses resulting from sharing your login credentials with others.
• Financial losses resulting from your gaming decisions.
• Games or transactions disrupted due to unexpected technical errors — though we always make every effort to resolve such issues as quickly as possible.

11 Right to Modify Terms

Poker hands reserves the right to amend, modify, or update these Terms and Conditions at any time. For significant changes, we will post a notice on the platform and/or notify you via your registered email.

Continued use of the platform after updated terms have been published will be considered acceptance of the new terms. We recommend checking this page regularly.

12 Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We provide 24/7 support in Bengali.

• Email: [email protected] (responses are typically sent within 24 hours)
• Live chat: Get instant help via live chat directly on the platform.

For any dispute, please first attempt to resolve it through our support team. Our team reviews every complaint with the utmost integrity and transparency. If an internal resolution cannot be reached, you have the option to appeal to the licensing authority.